Thank you for calling All Year Cooling & Heating to service your air conditioning or heating system. We appreciate your business. Each time we provide service, our goal is for you to be 100% satisfied.

Please take a few minutes to tell us how we did. Without your feedback, we can only guess at the level of service you received.

Tell Us How We Did

Yes No 1. When you called for service / install was our office staff polite and helpful? Yes No 2. Did the office staff set a time / date that was convenient for you? Yes No 3. Did our technician arrive between the hours quoted to you? Yes No 4. Was he friendly and courteous to you? Yes No 5. Did he wear floor protectors over his shoes to protect your carpet and floors? Yes No 6. Are you satisfied with the installation? Yes No 7. Did our installation crew explain that the operating manuals were left with the equipment as required by the Inspection Department? Yes No

Yes No 8. Did we show you how to operate the thermostat?   Yes No 9. After examining your system, did he explain the problem clearly to you? Yes No 10. If repairs were required, did he tell you the cost prior to starting work? Yes No 11. Did the repair take care of the problem? Yes No 12. Did he leave the work area clean and tidy? Yes No 13. Would you recommend All Year Cooling & Heating to a friend or relative? Yes No 14. Can we use your comments in our advertising? Ye No

15. On a scale of 1 to 5, with 5 being best, please rate our service:

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5

We invite you to write any additional comments:

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